Refunds and Returns
We accept returns on items that have manufacturer defects, or on items with concealed damages as a result of shipping. Please contact us at email@example.com to receive authorization for return. The merchandise returned must be in the original packaging and free of all customer markings, tags or stickers. All returns must have a Return Merchandise Authorization (RMA) number, which is obtained by contacting the Bedside Boutique Returns Department at firstname.lastname@example.org.
Unauthorized returns will not be accepted. Any return deemed "sellable" is subject to a restocking fee or may be returned to the customer at the customer’s expense. Items discontinued by Bedside Boutique or the manufacturer are not returnable and no credit will be issued. Authorizations expire 30 days from the issue date.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first double check your bank account.
Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
QUESTIONS, COMMENTS, OR CONCERNS:
If you have any questions about the contents of this page, or simply wish to reach us for any other reason, you may do so by using our Contact information.